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Shipping & Return policy

Return policy EURO-HORSE

By Dutch law, you have 14 days during which you have the right to cancel a purchase. At Euro-Horse you always have 30 days during which you have the right to cancel a purchase and the right to return the goods. In the case of replacement or return, send the goods in the same condition that they arrived. Always complete the enclosed return slip. The goods can be returned in the same bag in which they were delivered. Do not forget to pay the postage, you are responsible for the return freight. The right to return goods or replace goods naturally does not apply if the goods have been used.

If the goods are faulty or have been sent incorrectly, we are responsible for the cost of the return freight. In that case contact us for further instructions. If you have any questions about your return, you can contact us by [email protected]

In the case of a return, we will refund your money within 10 days when the goods have been received and checked by us.
Shipping and handling fees are not refundable.

Return address:

Euro-Horse
Pastoor van Angerenstraat 17A
7037 AH Beek
Netherlands

 

Shipping costs

Country
 
Shipping costs up to 20 kgFree shipping above the
Netherlands
 
€ 8,99
€ 105,00
Belgium
 
€ 8,99
€ 105,00
Bosnia
Herzegovina
 
€ 30,00
€ 300,00
Bulgaria
 
€ 25,00
€ 300,00
Denmark
 
€ 15,00
€ 300,00
Germany
 
€ 9,99
€ 110,00
Estonia
 
€ 15,00
€ 300,00
Finland
 
€ 25,00
€ 300,00
France
 
€ 15,00
€ 150,00
Greece
 
€ 30,00
€ 300,00
Hungary
 
€ 15,00
€ 300,00
Ireland
 
€ 20,00
€ 300,00
Iceland
 
€ 59,00
€ 500,00
Italy
 
€ 20,00
€ 300,00
Croatia
 
€ 20,00
€ 300,00
Latvia
 
€ 15,00
€ 300,00
Liechtenstein
 
€ 15,00
€ 300,00
Lithuania
 
€ 15,00
€ 300,00
Luxembourg
 
€ 15,00
€ 150,00
Monaco 
€ 15,00
€ 300,00
Norway 
€ 20,00
€ 300,00
Austria
 
€ 12,95
€ 150,00
Poland
 
€ 15,00
€ 300,00
Portugal
 
€ 20,00
€ 300,00
Romania
 
€ 25,00
€ 300,00
Serbia
 
€ 30,00
€ 300,00
Slovenia
 
€ 15,00
€ 300,00
Slovakia
 
€ 15,00
€ 300,00
Spain
 
€ 20,00
€ 300,00
Czech Republic
 
€ 15,00
€ 300,00
United
Kingdom
 
e-mail for a quotee-mail for a quote
Sweden
 
€ 15,00
€ 300,00
Switzerland 
€ 59,00
e-mail for a quote

 

Right of withdrawal

Buyer has the right to withdraw from the agreement within a period of thirty (30) days without giving any reason. The withdrawal period expires thirty (30) days after the day on which you or a third party designated by you (who is not the carrier) physically takes possession of the last shipment or product. Buyer is obliged to handle the product and packaging with care during the reflection period. EURO-HORSE is, in their judgment, entitled to repair or replace the product for a proper copy.

If Buyer wishes to make use of his right of withdrawal, the product must be returned with all accessories supplied and in the original packaging, after permission from EURO-HORSE. Sending the product is at the expense and risk of the buyer. Non-stamped returns will be refused by EURO-HORSE. The receipt of shipment must be stamped and kept by Buyer until there is confirmation that the returned package has arrived at EURO-HORSE.

If Buyer wishes to make use of the right of withdrawal, Buyer must inform EURO-HORSE of the decision to withdraw from the agreement by means of an unambiguous statement (for example by e-mail or letter). Buyer can use the example below:

 

Sender:
[Name]
[Address]
[ZIP code and address]
[Phone number]
[E-mail]

[order number]

Subject: Termination of purchase/service during the reflection period

Dear Sir/Madam,

On [date of product receipt/date of service completion] I [received your product/completed service]. With this letter I wish to let you know that I am exercising my right to the reflection period (withdrawal) to cancel the purchase.

If you have already paid: I request that you return my (down) payment of [amount] Euro within fourteen days to account number [account number] in the name of [your name].

If you have received the product: I will return the received product according to the instructions.

I would like to receive a confirmation from you by [make a choice: e-mail/letter] within two weeks.

Kind regards,

[Your name and signature]

 

Send the withdrawal statement by letter to:

EURO-HORSE

Pastoor van Angerenstraat 17 A

7037 AH Beek (municipality Montferland), the Netherlands

Or by e-mail to: [email protected]

 

If Buyer exercises the right of withdrawal, Buyer will receive a confirmation of receipt of the withdrawal. If Buyer has already paid the purchase amount, Buyer will receive the purchase amount back as soon as possible (but no later than within ten (10) working days) after confirmation of receipt of the Product by EURO-HORSE, unless explicitly agreed otherwise in writing.

The right of withdrawal does not apply if products spoil quickly or have a limited shelf life, products are not suitable to be returned for reasons of health protection or hygiene and whose seal have been broken after delivery, products that are irrevocably mixed with other products and sealed audio, video recordings and computer software, the seal of which has been broken after delivery. Unless the product is still in its original, sealed packaging, the return or exchange of pads, webbing, bits, magazines, CDs, DVDs and underwear is excluded.

Sending the product to EURO-HORSE by Buyer is at the expense and risk of Buyer. Non-stamped returns will be refused by EURO-HORSE. Items that you want to return must be unused, clean, undamaged and (as far as possible) still in the original packaging.

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