Return policy

Frais d'expédition

Pays

 
Frais d'expédition Livraison gratuite ci-dessus
Nederland
 
€ 6,95
€ 105,00
België
 
€ 6,95
€ 105,00
Bosnië
Herzegovina
 
€ 30,00
€ 300,00
Bulgarije
 
€ 30,00
€ 300,00
Denemarken
 
€ 30,00
€ 300,00
Duitsland
 
€ 8,10
€ 110,00
Estland
 
€ 30,00
€ 300,00
Finland
 
€ 30,00
€ 300,00
France
 
€ 16,50
€ 150,00
Griekenland
 
€ 30,00
€ 300,00
Hongarije
 
€ 30,00
€ 300,00
Ierland
 
€ 30,00
€ 300,00
IJsland
 
€ 30,00
€ 300,00
Italië
 
€ 30,00
€ 300,00
Kroatië
 
€ 30,00
€ 300,00
Letland
 
€ 30,00
€ 300,00
Liechtenstein
 
€ 30,00
€ 300,00
Litouwen
 
€ 30,00
€ 300,00
Luxemburg
 
€ 16,50
€ 150,00
Monaco  
€ 30,00
€ 300,00
Noorwegen
 
€ 30,00
€ 300,00
Oostenrijk
 
€ 13,95
€ 300,00
Polen
 
€ 30,00
€ 300,00
Portugal
 
€ 30,00
€ 300,00
Roemenië
 
€ 30,00
€ 300,00
Servië
 
€ 30,00
€ 300,00
Slovenië
 
€ 30,00
€ 300,00
Slowakije
 
€ 30,00
€ 300,00
Spanje
 
€ 30,00
€ 300,00
Tsjechië
 
€ 30,00
€ 300,00
Verenigd
Koninkrijk
 
€ 30,00
€ 300,00
Zweden
 
€ 30,00
€ 300,00
Zwitserland
 
€ 30,00
€ 300,00

Return policy of EuroHorse Ridingshop VOF

Did you order an article that doesn’t fit or that you don’t like?

Right of withdrawal

The Buyer has the right to withdraw the agreement within a period of fourteen (14) days without giving any reason. The withdrawal period shall expire fourteen (14) days after the day on which you or a third party (other than the carrier) designated by you acquires physical possession of the last shipment or the last product. The Buyer is obligated to handle the product and its packaging carefully during the cooling-off period. EURO-Horse is, in its opinion, entitled to repair or replace the product with a sound copy.

If the Buyer wishes to make use of their right of withdrawal, the product with all delivered accessories and in the original packaging must be returned after permission from EURO-Horse. The shipping of the product is at the expense and risk of the Buyer. Unstamped returns will be refused by EURO-Horse. The receipt of shipment must be validated and kept by the Buyer until there is a confirmation that the returned package has arrived at EURO-Horse.

If the Buyer wishes to exercise their right of withdrawal, the Buyer must inform EURO-Horse of the decision to withdraw from the agreement by means of an unambiguous statement (e.g. by e-mail or letter). The Buyer can use the example below:

Sender:
[Name]
[Address]
[Postal code and city]
[Telephone number]
[Email]

[Order number]

 

Subject: Dissolution of purchase/service during the cooling-off period



Dear Sir or Madam,

On [date of product receipt/date of concluding service], I have [received your product/concluded a service]. Hereby, I would like to inform you that I am making use of my right to a cooling-off period (revocation) and that I am cancelling the purchase.

If you have already paid: I kindly ask you to return my (down) payment of EUR [amount] within fourteen days to account number [account number] in the name of [your name].

If you have received the product: I will return the received product to you according to the instructions.

I would like to receive a confirmation from you by [make a choice: e-mail/letter] within two weeks.

Kind regards,
[Your name and signature]

Send the notice of withdrawal by letter to: 
EURO-Horse
Pastoor van Angerenstraat 17 A
7037 AH Beek (mun. Montferland), the Netherlands

Or by email to:  [email protected].

 

If the Buyer exercises their right of withdrawal, the Buyer will receive a receipt of the withdrawal. If the Buyer has already paid the purchase price, the Buyer will, after confirmation of receipt of the Product by EURO-Horse, receive the purchase price back as soon as possible (but at the latest within ten (10) working days), unless explicitly agreed otherwise in writing.

The right of withdrawal does not apply to products that expire rapidly or with a limited shelf-life, to products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery, to products that have been irrevocably mixed with other products after delivery because of their nature and to sealed audio, video recordings and computer software, of which the seal has been broken after delivery. Unless the product is still in its original, sealed packaging, the return or exchange of pads, cinches, bits, magazines, CDs, DVDs and underwear is excluded.

The sending of the product to EURO-Horse by the Buyer is at the expense and risk of the Buyer. Unstamped returns will be refused by EURO-Horse. Items that you wish to return must be unused, clean and (as far as possible) still in their original packaging.

Returns can be sent to:

EURO-HORSE
Attn. Return Department
Pastoor van Angerenstraat 17 A
7037 AH Beek (mun. Montferland), the Netherlands